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Call Us: +233-559-722-669
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FAQ

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Follow the below steps to place an Order on Deus.com.gh

  1. Login to your account or Create an account if you don't have any and Login/sign-in
  2. Search for the product you want to order (using our all time powerful Elastic Search) and click on the product from the suggested list to open the product page. If search suggestion do not contain your product , try changing the product name or search wording.
  3. Use the 'Add to Cart' or 'Buy Now' buttons to either add the product to cart to allow for more products to be added or buy now to checkout directly if buying only that product
  4. Select a prefered Shipping Address ( Add new Shipping address if you don't have any or want to change it)
  5. Select Shipping Method ( Warehouse pick-up or Deus Express delivery)
  6. Select a Payment Method under the title "payment Methods"
  7. Click "Place Order" to complete order placement.

Call Deus Sales Team on +233-559-722-669 or Toll-free 0800666000 (MTN) for further support

 

YES

You can cancel your order if it is not yet paid for by simply calling our Customer Support Team and request a cancellation. If you have already paid for your order and still wish to cancel it , you can do so and Request a Refund or change of product. If you have already received your order and want to return it , read our Return & Refund Policy to ensure your order qualifies for a Return or Refund. When in doubt, contact us for further support

Requesting for a Refund is easy and simple.

  • On the Refund Request form, Fill in your Name, Order ID, Phone Number, Email address and City
  • Select by ticking the reason or reasons for the request
  • Describe the problem in full or give complete reasons for the request in the field marked “State Full Reason for Refund or Description of Problem ”
  • Upload a picture of the damaged product or snapshot of payment receipt (if the product is not yet delivered) in the field marked “Screenshot of Product Condition”
  • Accept our terms and conditions of refund (Return and Refund Policy)
  • Remember to Read the “Return and Refund Policy” by clicking the link to ensure you order qualifies for Return or Refund
  • Click the SEND button to submit your Refund Request.

When in doubt, Contact Us for further support.

Deus ships out orders within 1 hour after  a customer places an order and confirm  payment. Our same day shipping makes  us exceptional. Products in our local Warehouses takes same day to deliver within Accra and up to 2-days if customer is outside Accra. For Products in our oversees warehouses, Estimated shipping time ranges between 1-5 business days and up to 30-days to deliver to the customer depending upon the shipping method choosen. See Delivery fees and Policy for more details.