DELIVERY FEES AND POLICY
We promise our customers quick and a timely delivery right at your doorsteps. All you need to do is place your order and our Customer Care Associates will call you immediate to confirm your order.
Deus has two delivery methods as below;
1. Free Delivery (Shipping)
Delivery is free for orders within Accra (the National Capital)
2. Flat Rate Delivery (Shipping)
Deus uses existing transport companies to deliver orders made outside Accra. All orders are delivered to the transport Stations or Companies within Accra for free for onward transportation to its owner (our Customer). However, Cost of transporting the items to its final destination by the transport company is paid by the customer.
Transport companies that we use include VIP, VVIP, OA Transport, Imperial Express, GO Transport and other Registered Transport Companies.
Shopping at Deus.com.gh. is easier, faster and convenient with easy and faster delivery options as well as ease of returns in case the item purchased do not for some reasons meet your requirements.
Delivery Processing Time
All products bought on deus.com.gh are delivered to your doorstep after confirmation depending on the product ordered. We deliver orders within one(1) working day for orders within Accra and Tema and up to 2- 5 working days for orders in other regions. However, this may sometimes be longer due to other circumstances such as order volume and backorders. Also, we do have a few special-order items that have longer delivery times.
Orders are not delivered on weekends or holidays. If we are experiencing a high volume of orders, deliveries may be delayed for a few days. However, if there will be a significant delay in delivery of your order, we will contact you via email or telephone. Delivery charges for your order will be calculated at delivery depending upon your destination or region.
Larger orders may also take a few extra days to ship out. If you require a faster lead time please email : firstname.lastname@example.org
Delivery Confirmation and Order Tracking
A confirmation email will be sent to you once your order is authorized and verified, containing your tracking number(s). The tracking number will be active within 24 hours. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Tracking your Order; If you have the order number and the email address you provided at the time of order, you will receive an automated email from our courier service with your tracking number once the order have been shipped. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on our website.
Deus currently fulfill orders only within Ghana and if for special reasons, orders are to be delivered to locations outside Ghana, special arrangements will be made for customers to pay shipping fees. Shipping fees varies depending on the customers preferred shipping agent or company. Major Shipping companies Deus currently works with are DHL, Fedex and EMS